FAQs.
Got a question? Our Shopping FAQ's may be able to help. If you can't find the answer to your particular question, please get in touch either via [email protected] or on 01993 867075 9.00-5.00 UK Time (We do have an answermachine)
Where are your offices and warehouse?
We are located in Bampton Oxfordshire where we have taken over an old RAF listening post smack bang in the middle of the English countryside – very peaceful! The team consists of Mike, Caroline & Michele and all can be contacted on T 00 44 (0) 1993 867075 | E [email protected]. Phones are open Mon-Fri 9.00am-5.00pm UK Time. (We do have an answermachine)
How safe is your website?
Our site uses all the very latest safety and security features but, most importantly, we never, ever take nor hold your payment details as these are given to a totally separate and secure site – SagePay, Europe's leading independent payment service provider. They make sure the payment process is safe and easy. We repeat we never, ever see your confidential credit or debit card information.
How do I navigate your website?
Hopefully with ease! Simply choose a category or image you think appropriate and click away, remember if a hand shows you can click, if an arrow shows then you can’t. Make use of the back button in your web browser to quickly retrace your steps, or make use of the 'crumb trail' that can be found above the image on any product page.
You really need to have cookies enabled in your web browser to shop with us as they are used to keep track of your shopping session to both personalise your experience and enable you to retrieve your shopping basket at anytime - if you do not accept cookies then we are sorry but you may not be able to shop with us properly. Your web browser will probably be automatically set to use cookies - click here to find out how to control cookies.
How do I order?
Simply click on the "Add to Basket" button then either click "Continue Shopping" to keep browsing the site or "Checkout" to pay. Remember the number and value of items you have bought will always appear in the top right corner of the site. Please do ensure you have checked the delivery date of the item(s) ordered as sometimes we are awaiting for them to arrive from our Central Warehouse or Factory. Also please note we do not charge your card (take your money!) until the moment of despatch.
What does the price include?
All our prices include VAT at the current UK rate, 20%. If you wish us to deliver overseas we can, but we are sorry we cannot claim the VAT back on your behalf.
Is there a delivery charge?
Yes, in order for our product prices to be as competitive as possible we do make a carriage charge on all UK mainland shipped orders below a certain value, which is clearly stated on our homepage. For full details of our delivery services, including options for delivery to Europe, please view our delivery information page.
Do you ship overseas?
Yes we do. You'll find details of delivery charges to a number of European destinations on our delivery information page. For delivery to locations not listed on this plage please contact our Office first and we'll be happy to give you a quotation.
How can I pay?
At any time while shopping you can click on your basket summary, which is located top right of all pages and click on "Checkout". Follow the steps and you will be taken to the secure payment pages of SagePay, a totally and completely separate site to us, homeArama Ltd. SagePay offer you the choice to pay by most major credit/debit cards or PayPal, it’s your choice. Please remember however you pay we will only ever know your name and address details, we never, ever see or know your card details as those are given directly to SagePay on their totally separate and totally secure website. Also we only ever take payment on the day of despatch never before. If you prefer you can of course contact the office where the team will be happy to take payment over the phone.
How do I know my order has been despatched?
You will receive an automatic confirmation simply advising that you order has been received by our system. Shortly thereafter you will receive further email updates from our Team regarding despatch and delivery. For queries or updates at any time simply contact the Team in the Office.
How long is your usual delivery time?
We aim to despatch all orders received before 2pm the same day (subject to stock availability). Orders received after 2pm on a Friday and over the weekend would be despatched on Monday (again, subject to stock availability). Please note however that on some lines we keep stock in our Central Warehouse or we are waiting delivery from the factory, in these cases delivery dates are clearly shown on the site.
What happens if my order is not in stock?
We admit we are not perfect and sometimes when we think we have it in stock it isn’t. In such an instance we will contact you immediately and give you an option to cancel or tell you how many days it will take to deliver. Remember we never take your money on order we only take payment on the actual day of despatch.
What happens if you have to ship my order in more than one lot?
We only charge delivery once so if we have to make more than one shipment to complete your order then the other shipments will be at our cost.
Can I amend/add to/cancel my order?
Of course you can as long as it hasn’t been despatched, please contact our Office quoting your order reference number. If your order has been despatched already we will do all we can to resolve the situation for you.
Do I need to be in to sign for the package?
Most of our deliveries do require a signature but you can always give us special delivery instructions when placing the order of where to leave the package or if you want a neighbour to sign for it but remember our responsibility ends there. If you want to specify a timed delivery then please contact the Office though there will be an extra cost for such a service.
Can I collect products personally?
Yes, we operate a Click&Collect Service during weekday working hours only. Please contact the Office for details.
What do I do if the item is received damaged or missing parts?
In this unlikely event please ensure you contact us within 3 working days of the receipt of the item, preferably by email giving details of the problem. This means for example that if you receive it Friday then you must inform us by the following Wednesday. (Saturday & Sunday are not considered working days even if many of us work them!)
What if I change my mind or the product is not as I thought it would be?
We believe we sell the best and we want you to feel that way, so if in anyway our product falls below your expectations then we give you up to 30 days to return it. Simply contact the Office to arrange collection but please remember it must be in it’s original packaging and in perfect, unused condition. We will refund the original delivery charge if applicable but not the cost of returning the item.
Sometimes things go wrong no matter the good intention. If you feel unhappy with any part of your experience just call us at the Office or contact our MD Mike directly on his mobile + 44 (0) 7889 099499 or by email [email protected]. We will do all we can to resolve the situation.
Do you share my information with anyone else?
The simple answer is a firm, categoric no, we absolutely do not! All information given to us is on a strictly confidential basis and will never ever be passed on to anyone else regardless of circumstance. We will however mail you from time to time with details of new launches, promotions and activities unless you have opted out. We are of course fully compliant with the Data Protection Act.
The really legal bit – The Disclaimer
homeArama Limited provides the "homearama" website 'as is' and does not warrant that the functions contained within the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials.
In addition, homeArama Limited makes no (and disclaims all) representations or warranties of any kind, express of implied, with respect to the "homeArama" website or the information or content included in this site.
This does not affect your statutory rights in relation to the goods and their fitness for purpose and satisfactory quality.
